Service & Support

DC Payments is dedicated to providing you with the best possible service and support. Supported by a team of dedicated staff members and multiple service locations across the country, we carry a large parts inventory and operate a fleet of repair vehicles. Our trained employees are on call 24/7 to ensure all of our ATMs run smoothly and efficiently around the clock.

Our ability to provide a complete end-to end service to our clients means we are recognised by the industry as a leading independent provider of ATM and other payment services through outstanding customer service and delivery. The services and support we deliver include the following:

  • Supply of ATM hardware and software, branding & signage
  • Online reporting
  • Installation
  • Dedicated, full time technicians (not contractors)
  • Transaction processing (driving, switching and acquiring)
  • 24/7 helpdesk and online monitoring
  • Maintenance services and repair
  • Service level management
  • Cash handling, including forecasting, reconciliation, delivery and supply